Our Services

Services include all General Practice medical services, including:

• Aboriginal and Torres Strait Islander Health
• Preventative Health Care
• Public Health Initiatives and Education
• Skin cancer diagnosis and treatment
• Spirometry
• Vaccinations and immunisations
• Women’s Health Nurse
• Work Cover / Return to Work Plans
• Respiratory Fit Testing
• Q-Fever testing
• Audiometry
• Cardiac Stress Testing
• Chronic Disease Management
• ECG
• Pre-Employment Medicals
• Coal Board Medicals – Order 43
• Crystalline Silica Medicals
• Rail Medicals – Category 1, 2 and 3
• Respiratory Fit Testing
• Medical monitoring and review
• Minor procedures
• Onsite warfarin monitoring / INR Testing
• Flu Clinics – Onsite and Offsite
• Telehealth Appointments for scripts and referrals (conditions apply)

Allied Health Services Referrals Include:

• Exercise Physiologist
• Dietitian  
• Optometry
• Podiatry
• Psychologists
• Speech Pathology

PATIENT INFORMATION

Results ~ If you would like to enquire about test results, please phone surgery and the reception staff will inform you if the doctor requires a follow-up appointment to discuss these results. Results take between 2-14 working days depending on complexity. Attempts are made by staff to arrange follow up appointments for abnormal test results. However, we do encourage patients to call to check that their results do not require any follow up with their doctor.

Contacting the Doctor ~ As you are aware our Doctors have a very busy schedule. Messages can be left with the reception staff and should the Doctor need to speak with you a telehealth consultation will be arranged. Alternatively, you may speak with one of our practice nurses who may provide the information you require. If the matter is urgent please let the reception staff know at the time of calling. No appointments or results can be made/given via email. Electronic communication is generally reserved for commercial business.

Your privacy: Our Policy ~ The provision of quality healthcare requires a doctor-patient relationship of trust and confidentiality. Consistent with our commitment to quality care, this practice has developed a policy to protect patient privacy in compliance with privacy legislation and principals of the RACGP. Patient notes are stored accordingly. The practice keeps electronic patient records that are regularly backed up. Only authorised staff have password access to patient files. A copy of the complete Northwest Family Medical Privacy Policy can be provided on request.

Your comments/complaints~ Your health is important to us and we want to provide the best service that we can. All attempts are made to make this practice run effectively and to provide courteous and friendly staff, with pleasant and comfortable surroundings. Any suggestions toward improving our service are appreciated and can be given verbally or in writing to any member of this practice. Should there be a complaint it is hoped that this can be dealt with directly and in person with the member of the practice involved. If needed you can contact the Health Care Complaints Commission on 1800 043 159.